Have a question? No Problem. Answers to the most common questions are a mouse click away in the FAQ list below. 

Do you like people more than computers? No Problem. Give as call to speak with a customer service representative. We're happy to answer your questions as well as take your order over the phone. You may also email or fax us any time! Click here for contact information including phone and fax numbers.
Main FAQ (Frequently Asked Questions) Subjects:

Ordering Online
Product Search and Availability
 Advertising / Promotional Magnets
Shipping
Returns
Security and Privacy
About Us

 

 

 

 

 

 


ORDERING ONLINE

  • Can I get help with my online order?
    Yes! Please call our customer service department at 1-800-624-6388 during normal business hours. We'll be happy to help you. Click here for additional contact information including normal business hours.
  • Do I have to register to place an order?
    No. We want to make your purchase with us as quick and easy as possible. We will however email you your account number and order number for your reference    .
  • What should I expect once I place an online order / (Order Proofs) ?
     Once you submit your order, we will immediately e-mail you confirming that we have received your order. For your safety (especially on orders of custom imprinted magnets) we will fax you an order proof for you to sign and fax back to us. We will also e-mail you a second time notifying you that your order has been shipped from our warehouse.
  • How do I check the status of my web order?
    Most orders ship within 24 hours. Custom Imprinted magnets usually ship in 2 to 3 weeks. Your order proof with show the expected ship date. You may also email us at customerservice@nationalmagnet.com any time or contact us by phone to request the status of your order. You may also go to our Order Track page to get a live package trace once you receive your package tracking number.
  • Can I cancel an order after it has been submitted?
    To ensure it is not to late to cancel an order, please call our customer service department at 1-800-624-6388. Click here for additional contact information including normal business hours.
     
  • Do I have to pay sales tax?
    Only orders being shipped to New York, USA will have the applicable sales tax collected. Please note however - The sales tax will not show on your invoice but will be added at the correct rate for your County/City when your credit card is billed.
     
  • What methods of payment are acceptable?
    Visa, MasterCard, American Express and Discover Card.
     
  • When will my credit card be charged?
    Your credit card is charged when the merchandise ships from our warehouse. No credit card is charged until your merchandise ships.

PRODUCT SEARCH AND AVAILABILITY

  • Can I find out if a product I want to order is in stock?
    Yes, items will have a green dot next to its "place order" button when they are in stock . A red dot will be present when an item is out of stock. A yellow dot indicates custom packaging or other special circumstances MAY delay shipment - Please contact us if the item you require has a yellow dot. (NOTE: Although in-stock items usually ship the same day or within 24 hours, imprinted magnets are made custom for you and usually ship in 2 to 3 weeks. Your order proof with show the expected ship date.

ADVERTISING / PROMOTIONAL MAGNETS

SHIPPING

  • How do you ship orders?
    Credit Card orders for custom imprinted magnets include FREE SHIPPING (includes ground or UPS Standard shipping for contiguous united states destinations, or sea parcel for destinations in  Alaska, Hawaii, Puerto Rico or other countries) Freight costs for gloves will be added to your order when you check out. 

    We are proud to offer you the most fair and economical shipping cost method available. We DO NOT tack on a separate handling fee. The shipping cost is calculated at the time of checkout based on your location and the total weight of items in your order (except custom imprinted magnets which include free freight). This is the most fair and economical system. You are NOT obligated in any way to place the order once the shipping cost is calculated. 

    We use UPS (United Parcel Service) Standard Ground Service for most shipments in the contiguous United States. You may select the type of shipping when you checkout. Options include standard ground, two day air and overnight air.

  • How soon will I receive my order?
    In-stock items such as gloves usually ship the same day or within 24 hours. Imprinted magnets are made custom for you and usually ship in 2 to 3 weeks. Your order proof with show the expected ship date. Delivery time also depends on the shipping method you choose. Options include standard ground, two day air and overnight air. 
     
  • Can I have my order shipped to me at a different address?
    Yes. You can ship an order to any address. Physical street addresses are needed. Sorry, PO box addresses are not permitted under normal circumstances.

RETURNS

  • Can I return an item?
    Yes. All of our products are guaranteed. Our Magnet bodies come with a lifetime guarantee against breakage. Our magnets also are guaranteed not to lose their strength or we'll recharge them for free, all you pay is the return shipping to us and well pay the freight back. For our magnets with caps, the caps are guaranteed not to come off for 3 years. Our gloves come with a quality guarantee.

     

  • How do I return an item?
    First contact us by phone or email for an RMA number. Then write the RMA number on your packing slip and the outside of the return carton, and send it to us along with the item. If you no longer have your packing slip, please put all of the information on a separate sheet of paper.

     

  • What should I do if I received a damaged, missing or incorrect item(s)?
    First contact us by phone or email so we can make arrangements to take the item back for an exchange or a refund.

SECURITY AND PRIVACY

  • How do I know if my online order is secure?
    nationalmagnet.com ordering is safe with the use of Secure Sockets Layer (SSL) and Data Encryption Standard (DES) on our online server. To take advantage of secure shopping, you must have an SSL/DES compatible browser such as Netscape or Internet Explorer.
  • Security/Credit Card Information
         National Magnet & Supply Company does NOT permanently store your credit card or other customer information on the internet. Once your order is received through our Secure Sockets Layer (SSL), your information is offloaded to our internal computer system and COMPLETELY REMOVED from the internet.
  • Privacy Statement
    How your privacy is protected is important to you, and to     National Magnet & Supply Company as well. All your personal information is stored in an "offline" environment, at no time is any customer information accessible through the internet.

ABOUT US

  • Who is National Magnet & Supply Company and how long have you been around?
    Good question!. We are a diversified manufacturing and distribution company celebrating over 50 years of delivering superior quality products and service to the recycling, scrap and other industries world wide    ! - Click Here for our story.